Customer Satisfaction and Decision Making in Healthcare Organizations
Mission
To provide managers, doctors, researchers and other healthcare personnel the possibility to obtain certified knowledge in the area of estimation of customer satisfaction and optimal decision making in healthcare quality management system.
Objectives
- To understand the characteristics and factors of quality in healthcare services as a multiple criteria problem and problems under uncertainty;
- To understand and to implement different approaches for measuring of customer satisfaction in healthcare services;
- To understand and to implement in practice different strategies for optimal decision making in healthcare quality management system. To understand and to implement in practice the customer satisfaction measurements and optimal decision making strategies for continual improvement of quality in healthcare organization.
Any registered participant will be informed about registration with data for access by e-mail during one week after her/his registration.
